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Isla Rule

FAQs

How we treat VAT in the UK & the European Union

Prices shown on the website include VAT.  We are required by law to collect VAT on all orders to the UK and other countries in the European Union.  Where applicable, VAT is included at the standard rate of 21% as our distribution centre is based in The Netherlands and is always shown separately on your invoice. If you are in any way uncertain about the possible VAT implications of your purchase, please contact us before placing your order.  Unfortunately we are not currently able to exclude VAT for online purchases made by EU VAT-registered buyers, but our invoices will disclose VAT separately.

 

Import Duty and Customs Charges

For deliveries outside of the UK, the European Union and the USA, you may be required to pay import duty, custom charges or other local taxes or administration fees. This includes destinations such as Norway, Switzerland, Canada and many others. Customs policies vary widely from country to country so please contact your local customs office for further information. Unfortunately our accountant is not able to subsidise any of these costs! Please note that the payment of any import duties, customs charges, local taxes or any administration charges paid to couriers in relation to these fees, is for your own account. Isla Rule cannot be held responsible for the payment of any of the above mentioned charges.

UK Mainland Delivery

Standard UK delivery is FREE on all orders ordered online.

We deliver most items Monday to Friday, 7.30am-6.00pm (although some of our carriers may deliver slightly earlier or later). On rare occasions, some items may be delivered outside the published timed windows.

Pashminas and tablet cases may be despatched via Post.nl.

We can’t guarantee delivery within our usual timescales to a small number of remote rural areas.

We don’t deliver to BFPO or PO Box addresses.

Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address. If this affects an order you place, we’ll notify you as soon as possible.

Delivery Charges vary by country and are calculated and displayed during the checkout process prior to payment.

 

Guarantee

Everything we manufacture to sell is built to last. That′s why we′re happy to guarantee your Isla Rule for twelve months. We do this because we check and double-check every product that we make. Our materials are quality-tested before being handed over to our craftsmen, who manufacture  according to our durable designs.

So if either the parts or fabric of your Isla Rule fail before it turns one, please email us or give us a call as soon as possible.

 

Warranty

Isla Rule warrants to the original purchaser that its products are free from defects in materials and workmanship.  This warranty is limited to the value of the product and is available to the original purchaser of the goods only. The warranty does not cover any damage caused by misuse or neglect, accidents, normal wear and tear, exposure to extreme temperatures, solvents, acids, water, or damage by common carrier. The warranty specifically excludes any claims for incidental or consequential damages in connection with the product. The warranty commences on the day of purchase.

Any defects in materials or workmanship notified to us after expiry of the guarantee period are not covered by this warranty. We would be happy to help you try to repair any defects, but these repairs would be subject to charge.

 

Claim Process

Please email us on info@islarule.com for more information on how to return your product. When making a claim, you will be required to produce proof of original ownership, indicating the date and location of purchase. Please note that returned product will not be accepted unless accompanied by a copy of your receipt of purchase.

 

Repairs

If your Isla Rule is looking a little unwell or has developed a more serious fault, please get in touch with us (info@islarule.com) as soon as possible.  If it is necessary to send your product back to us for repair, you will be asked to return your Isla Rule to our nearest repair location, at your own expense.  If, after inspecting your Isla Rule, we are satisfied it is defective in materials or workmanship, we will repair the product at our expense and return it to you free of charge.  This is subject to our product guarantee.  If we are unable to repair your Isla Rule, we will replace it with the same or similar product.

 

Where does cashmere come from?

All genuine cashmere comes from the Capra-Hircus Goat.

This goat lives high in the Himalayan Mountains and on the cold high level plains of Mongolia and Inner Mongolia.

The outer fur actually feels rough to touch. Certainly if you were to stroke this goat it wouldn’t feel amazingly soft like one of our pashminas.

The finest hair is on the inner layer, next to the skin. The Sanskrit word for this is ‘pashm’, hence the name pashmina, which is commonly used to describe the very finest cashmere from the chin and underbelly of the goat.

All our cashmere products are made from 28 count 2-ply yarn. This is the best yarn for making regular pashminas and cashmere knitwear.

 

How should I look after my cashmere ?

Cashmere is not cheap, and you will want to make sure that your purchases stay in the best condition for as long as possible. To keep the fabric looking great, try using a SWEATER STONE.

The labels of our cashmere pashminas states that it should be dry cleaned. The reason for this is because cashmere is very delicate and fine and it is important to be careful and follow the instructions when washing them. If you stick them in a washing machine on 60C with different colours its quite predictable that they are going to be ruined. We do not accept such returns caused by mishandled cashmere.

It is not difficult to wash and care for your cashmere at home. If you want to wash it yourself we would recommend hand washing cashmere garments or a mild shampoo, although when we wash ours we do use a washing machine set at 20C and a washing liquid for delicates. To keep the colours its important to wash it with the same or similar colours. You can buy a special cashmere wash, but it will cost you more than a normal delicates wash and the ingredients are the same.

Once the garment is washed, you should roll it between towels and gently squeeze to drain most of the water, then lay it flat to dry. Pashminas can be dried in the wind, as they are after they have been dyed.

Fair Trade   

The vast majority of cashmere knitwear and pashminas sold on the web is mass produced in large factories in China and Mongolia. Working conditions are atrocious, dangerous and unsanitary. Long hours, no sick leave and child labour are all prevalent.

We at Isla Rule are striving to improve conditions for our workers in Nepal. The factory is a small, family run business. The workers are treated with respect and understanding – exactly as we like to be treated ourselves!

Our Factory Manager Vinod is an extremely caring employer and encourages a relaxed and friendly atmosphere at work.